And each time the program reverted to its default settings. But each time we attempted this Sophos would reboot and require us to enter our credentials to reach the online portal again. Once the threat was in the Alert folder, Sophos again gave us instructions to manually remove the malware by first disabling the automatic virus protection and creating a custom scan. If we didn’t want them scrubbed, Sophos would either move a copy of the threat to its online Alert folder or ignore the threat completely.
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